Return and Refund Policy
Thank you for shopping at Miss Rose Official. We are committed to providing high-quality beauty products and ensuring you have a smooth shopping experience. If you are not completely satisfied with your purchase, we’re here to assist you. Please read our Return and Refund Policy carefully.
Returns
You may request a return within 14 days from the date your order is delivered. Unfortunately, requests made after 14 days cannot be accepted for a return or exchange.
To be eligible for a return, the product must:
- Be unused and in its original condition.
- Be returned in its original packaging with all included items.
To request a return, please contact our Customer Support Team (Contact Us) and provide the following information:
- Your Full Name
- Order Number
- Reason for the Return
Our support team will guide you through the return process and provide the necessary instructions.
Please do not return any product without contacting our customer support team first.
Refunds
Once your returned item has been received and inspected, we will notify you by email regarding the status of your refund request.
If your refund is approved, it will be processed through the original payment method whenever applicable. Processing times may vary depending on your payment provider.
Damaged Products
We carefully package every order to ensure it arrives safely. However, if your order arrives damaged or you receive an incorrect item, please contact us within 24 hours of delivery and provide clear photos or videos showing the issue.
Our team will review your request within 4–5 working days and, depending on the situation, may offer:
- A replacement product
- An exchange
- A refund (where applicable)
- Store credit or a discount voucher
Each request is reviewed individually to ensure a fair resolution.
Shipping
To return a product, please follow the instructions provided by our Customer Support Team.
Unless the return is due to a damaged or incorrect item, customers are responsible for the return shipping costs. Shipping charges are non-refundable.
For high-value returns, we recommend using a trackable shipping service, as Miss Rose Official cannot guarantee receipt of returned items that are lost during transit.
Contact Us
If you have any questions regarding our Return and Refund Policy, please contact our Customer Support Team (Contact Us). We are always happy to assist you and ensure your shopping experience with Miss Rose Official is smooth and enjoyable.
