Shipping Policy
Thank you for choosing Miss Rose Official. We are committed to delivering your orders safely and on time. Please read our Shipping Policy to understand how we process and deliver your purchases.
Free Shipping
We offer Free Shipping on qualifying orders above the minimum purchase amount displayed on our website. Any applicable shipping charges for orders below the qualifying amount will be calculated during checkout.
Shipping Charges
Standard shipping charges will apply to orders that do not qualify for free shipping. The exact shipping cost will be displayed before you complete your purchase.
Order Processing
Once your order is successfully placed, you will receive an order confirmation via your registered email address or phone number.
After your order is confirmed, our fulfillment team begins preparing and packing your items as quickly as possible to ensure timely dispatch.
Shipping Confirmation & Tracking
As soon as your order is shipped, you will receive a shipping confirmation along with your tracking details, allowing you to monitor your shipment until it reaches your doorstep.
Order Changes & Cancellation
If you wish to modify or cancel your order, please contact our Customer Support Team (Contact Us) within 2 hours of placing your order.
Once the order has been packed or dispatched, we may no longer be able to make changes or cancel it.
Delivery Time
Most orders are delivered within 3–5 business days from the date of dispatch.
Delivery times may vary depending on your location, public holidays, weather conditions, or courier service availability. Remote or hard-to-reach areas may require additional delivery time.
Delivery Information
Please ensure that your shipping address and contact information are accurate before placing your order.
If your location is difficult to access or courier delivery is unavailable, our support team may contact you to arrange an alternative delivery or pickup option.
Damaged Shipments
We carefully package every order to minimize the risk of damage during transit. If your package arrives damaged, please contact us within 24 hours of receiving your order.
To help us investigate your claim quickly, please record a clear unboxing video while opening your package and share it with our Customer Support Team (Contact Us). Depending on the nature of the issue, we may provide:
- A replacement product
- An exchange
- Store credit or a discount voucher
- A refund, where applicable
Contact Us
If you have any questions regarding our Shipping Policy or need assistance with your order, please contact our Customer Support Team (Contact Us). We are always happy to help and ensure you enjoy a smooth shopping experience with Miss Rose Official.
